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Delivery & Returns

 

Delivery Information

 

 

We are proud of the service we provide. We will always ensure you are completely happy with very aspect of your shopping experience. Please see our delivery info below. If you have any further questions please contact us on 1300 797 417.  

We provide you with a shipping tracking number once your gift has been dispatched. This allows you to trace the parcel. Rest assured we trace all parcels our end to ensure delivery and will always follow up with any delays. 

How much does delivery cost?

Please note if you are ordering multiple hampers on our website and they are going to the one location, we will contact you after you place your order with your discounted delivery charge.  

For delivery costs and times please refer to the table below:
Destination **Cost 
Estimated delivery time
Sydney  $15.00
* Same Day (afternoon)
Newcastle/Central Coast/Wollongong/Katoomba
$15.00
0-1 business day
NSW Northcoast $15.00
0-1 business Day
Brisbane/Gold Coast/Melbourne/Canberra $15.00
1-2 business days
Adelaide $22.00
1-3 business days
Perth/Hobart/Launceston/Cairns/Townsville $22.00
1-3 business days
Country NSW $22.00
1-4 business days
Country QLD/SA/TAS/VIC/WA/NT $22.00
2-9 business days

 *Sydney Metro orders need to be placed by 5pm the day prior of expected delivery. Always call us if you have missed these cut off times. 

When will my gift be delivered?
Our couriers deliver Monday - Friday between the hours of 8.30AM and 5PM. We can request a certain time BUT cannot guarantee it as couriers have their set daily routes. 

Sydney hospital & residential deliveries may occur between 8am - 6pm. 

Whilst delivery date requests are available we may not always be able to honour them due to the courier networks we use. Sometimes they can alter their schedules which is beyond our control.
We will always do our best to deliver the day requested. Unsure.... call us on 1300 797 417. 
No deliveries  Saturday, Sunday or Public Holidays. 

Do you deliver to PO Boxes?
Delivery to PO boxes may be possible for smaller gifts but generally we recommend delivery to a fixed address. This ensures we can accurately trace your parcel and have it delivered in the quickest possible time.


Do you deliver to hospitals?
Yes we do. 
To ensure your gift is delivered to the correct area, please provide us with ward details and ensure your recipient will not have been discharged at time of delivery. If you don't have this information available, we will contact the hospital to clarify this information for you. If your recipient has been discharged sooner than expected, please contact us as quickly as possible so a redelivery can be arranged. This may result in an extra charge as it passes hands with our couriers. 

Do you deliver overseas?
Unfortunately we do not ship overseas. Please contact us if you would like us to recommend an overseas supplier. 

How is my gift delivered?
We have aligned ourselves with some of the best freight companies in the country to ensure your gift is delivered in the quickest possible time. 

ALSO..... we may need to alter the design of the hamper to suit the freight company requirements. All contents will remain the same however the way we package the gift may change such as putting a lid on a hamper instead of using cello.

 

What if my recipient is not home when the gift is delivered?
If you gave us Authority to Leave in the check out process the courier will leave the parcel by the door or where instructed.

If you chose to Leave a Calling Card then one will be left in the mail box or slipped under the door. The recipient can arrange re-delivery. A re-delivery charge of $12.50 will occur if this is the case.  

How do I order multiple gifts going to different locations?
Please download our multiple order spreadsheet and email to us at orders@hobbyhampers.com.au 


Can I cancel my order?
* If your gift has not been dispatched, we will happily cancel your order and provide you with a full refund. 
* If your gift has been dispatched and has not yet been delivered, we will only refund you 50% of the order total, less delivery. 
* If your gift has been dispatched and delivered, unfortunately we are unable to provide you with a refund.

 

Anything else???

Please note that delivery times are made in good faith. Whilst rare, there may be occasions where the courier companies we use alter their schedules which may result delays. We cannot honour our "Smiles all round policy" if it was due to incorrect delivery details on the order, lack of information given for the delivery, natural disasters, delayed air or road transport or Christmas back log. In saying that, we do have great relationships with all our freight companies and will always work with them to ensure the quickest possible delivery.

 

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