1. What areas do you deliver to?
2. How much does delivery cost?
3. How long does delivery take?
4. What time will my gift be delivered?
5. Can I request a specific delivery time?
6. Do I receive a discount if I am sending more than one gift to the same location?
7. Do I receive a discount if I am sending more than one gift to different locations?
8. Do you deliver on weekends or public holidays?
9. Do you deliver to PO Boxes?
10. Do you deliver to hospitals?
11. Do you deliver overseas?
12. How is my gift delivered?
13. What if my recipient is not home when the gift is delivered?
14. How do you ensure my gift is not damaged in transit?
15. What if my gift is damaged or incorrect when it is delivered?
16. Do you have a delivery guarantee?

Ordering - Frequently Asked Questions

1. How do I place my order?
2. How do I order multiple gifts going to different locations?
3. What payment methods do you accept?
4. Is my information secure?
5. How will I know you have received my order?
6. How will I know my gift has been delivered?
7. What if I need to change delivery details after I have placed my order?
8. Can I cancel my order?

What areas do you deliver to?

We deliver Australia wide to all locations.

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How much does delivery cost?

Delivery cost will be calculated according to product weight and destination. You can check this information while viewing the details of each individual product using the shipping calculator as seen below:

For estimated shipping costs and delivery times please refer to the table below:

*Same day orders must be in by 10am. Next day orders must be in by 2pm.

** Cost may be slightly higher for larger gifts. The exact cost of delivery can be calculated under each specific product using the "How Much/How Long" shipping calculator.

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How long does delivery take?

Please refer to the shipping schedule for delivery times. For an exact delivery day for interstate orders, please call us on 1300 797 417.

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What time will my gift be delivered?

Our couriers deliver Monday - Friday between the hours of 8.30AM and 5PM. Deliveries are not made on the weekend or public holidays.

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Can I request a specific delivery time?

Generally we can request an AM or PM delivery but not a specific hour. We may be able to accomodate a specific delivery time if the delivery location is in the Hunter Valley. PLease contact us on 1300 797 417.

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Do I receive a discount if I am sending more than one gift to the same location?

Delivery discounts will apply for multiple gifts as long as they are all going to the one location. These can be calculated using the "How Much/How Long" shipping calculator.

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Do I receive a discount if I am sending more than one gift to different locations?

Please call us on 1300 797 417 to discuss discounts for bulk orders.

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Do you deliver on weekends or public holidays?

Generally we do not, however we may be able to accomodate a specific delivery time if the delivery location is in the Hunter Valley. Please contact us on 1300 797 417.

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Do you deliver to PO Boxes?

Delivery to PO boxes may be possible for smaller gifts but generally we recommend delivery to a fixed address. This ensures we can accurately trace your parcel and have it delivered in the quickest possible time.

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Do you deliver to hospitals?

Yes we do. To ensure your gift is delivered to the correct area, please provide us with ward details and ensure your recipient will not have been discharged at time of delivery. If you don't have this information available, we will contact the hospital to clarify this information for you.

If your recipient has been discharged sooner than expected, please contact us as quickly as possible so a redelivery can be arranged.

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Do you deliver overseas?

Overseas delivery can be arranged but shipping costs will be greater. Please contact us on 1300 797 417 to enquire.

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How is my gift delivered?

We employ the services of Fastway, Star Track Express and Australia Post to ensure your gift is delivered in the quickest possible time.

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What if my recipient is not home when the gift is delivered?

Where possible, please provide a work address and phone number for your recipient.

If your recipient is not available to receive your gift, we recommend you grant the courier permission to leave the parcel in a safe place at the delivery address. This will avoid any further delay.

If however, you are not comfortable with this or the delivery address is a unit, you can choose to leave a calling card. This will give your recipient the opportunity to contact the courier directly and arrange a delivery time convenient to them. This service is provided free of charge.

Your will be asked this information during the checkout process.

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How do you ensure my gift is not damaged in transit?

Every gift is packaged with bubble wrap and flofill & encassed in a rigid cardboard box to ensure your gift arrives as it left the warehouse. We do our utmost to ensure the presentation of your gift is of the highest standard when it reaches its delivery destination.

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What if my gift is damaged or incorrect when it is delivered?

Please contact us immediately so we can investigate the problem for you. Each situation is dealt with on a case by case basis.

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Do you have a delivery guarantee?

If your gift is not delivered by the requested delivery date and is within our described delivery times & is not due to incorrect delivery details , we will happily refund you the total delivery amount.

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How do I place my order?

You can place your order online through our secure website or call our customer service team on 1300 797 417.

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How do I order multiple gifts going to different locations?

Please download our multiple order spreadsheet and fill in then either fax back to us on 02 4991 7774 or email to us at hampers@hobbyhampers.com.au

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What payment methods do you accept?

For your convenience we accept most major credit cards: Visa, Mastercard, Amex, Diners and JCB. We also accept payment via Paypal and Bank Transfer.

Company Account - We welcome applications for company accounts. Application forms can be downloaded here.

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Is my information secure?

We use a secure credit card payment gateway provided by Westpac for protection of your credit card information. Westpac utilises 128-bit SSL-encrypted server identity technology to ensure that your connection is secure whilst providing any credit card-related details. Our payment system complies with Payment Card Industry Data Security Standards

Privacy Statement - In accordance with the Privacy and Personal Information Protection Act 1998, Hobby Hampers recognises the importance of privacy and understands concerns about the security of personal information. We are committed to protecting any personal information that may be obtained through our ordering process. This Privacy Policy details generally how Hobby Hampers manages personal information and safeguards privacy. Hobby Hampers will not use personal information submitted via its website for any other purpose, and will not disclose such information to a third party, without your consent.

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How will I know you have received my order?

When you place your order online, you will receive an automated email to confirm we have received your order. This will also be your tax invoice. If you order over the phone, a tax invoice will be forwded to you when your order has been processed.

When your order has been dispatched from our warehouse, you will be notied via email and provided with the tracking information for our courier company so you are able to keep a trace on the location of your gift.

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How will I know my gift has been delivered?

Once delivery has been successful, you will receive an email from our customer service team to confirm this.

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What if I need to change delivery details after I have placed my order?

Please notify us as soon as possible so as to arrange a redirection. Please note if the gift has already been delivered we are unable to redirect the delivery for you.

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Can I cancel my order?

To cancel, you must notify us within 24 hours of placing your order.

* If your gift has not been dispatched, we will happily cancel your order and provide you with a full refund.

* If your gift has been dispatched and has not yet been delivered, we will only refund you 50% of the order total.

* If your gift has been dispatched and delivered, unfortunately we are unable to provide you with a refund.

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If you are unsure of which area your hamper is going to, please contact us on 1300 797 417 and we will be happy to let you know!

P: (02) 4990 7771   -   F: (02) 4991 7774

Email : hampers@hobbyhampers.com.au